Our goal is to provide you with the highest possible customer service. Additionally, you can get most of your questions answered in our help section below, otherwise feel free to contact us! We look forward to assisting you.
Q: How do I cancel my order?
A: If your order has not yet shipped, please contact us immediately to cancel your order. We cannot cancel once your order has shipped.
Q: How long is processing time?
A: Please allow 2-3 business days for in stock items to process and ship. All orders are processed Monday – Friday. We do not process or ship orders over the weekends.
Returns and Exchanges:
Q: What do I do if I receive a damaged shipment?
A: Please contact us by email at firstname.lastname@example.org with photographs of the damaged items. Please reference your name and order number in the heading. A representative will respond to your email as soon as possible.
Q: How are Exchanges processed?
A: Please contact us by email to begin the exchange process. If your order has not yet been shipped, we will work with you to edit the order before it leaves our warehouse. If your order has already been received, a representative will work with you to return the received items and send you the new items. Your card on file will be charged/refunded for any pricing differences.
Q: Who pays for shipping when returning or exchanging an item?
A: You will be responsible for any shipping charges on a return or exchange unless the reason for the return or exchange is our error. Once you have received a return/exchange authorization, the merchandise must be shipped in its original carton with all parts and sent with insurance and a tracking number.
Q: If I’m due a refund on my return or exchange, how long will it take to process?
A: Once we receive and inspect the items in our warehouse, we will refund your card on file within 72 hours. Refunds will be issued less the original shipping and handling fees to the credit card or PayPal account used for the original purchase. If the return is due to an error on our part, we will not withhold the shipping fees.
Q: How are promotion offer exceptions handled as they relate to returns or exchanges?
A: If your original order amount qualified for a promotional offer (i.e. free shipping, quantity discount, etc.) and your return drops your new order total below the qualified amount, the promotion amount will be subtracted from your refund.